Adult Learning
Content Development
Curriculum Development
Customer Centric Orientation
Destination Knowledge
E-Learning Course Design & Development
E-learning Tools: Active Presenter, Articulate Storyline, Canva.
Global Distribution Systems (GDS/CRS): AMADEUS, ABACUS, GALILEO, SABRE.
Instructional Design
Learning & Development
Learning Journeys Optimization
Learning Management System (LMS)
Sales and Negotiation
Stakeholder-Relationship Management
Team Collaboration
Travel and Tourism Consultancy
Training Operations
Travel Product and Sales Training
Soft Skills Training / Coaching
Train the Trainer / Facilitation
Training Needs Analysis
Training - IATA / Air Cargo
Professionally Qualified Instructional Design Professional with demonstrated successes in Training & Coaching, Content Development and Learning & Development. Diverse professional experience for over a decade working in collaboration with international colleagues from the USA, Europe and APAC (Japan, Philippines and India).
Notable successes in driving organisational transformation through targeted learning and development strategies. Outstanding track record of success in training needs analysis, curriculum development and training and facilitation. Exceptional competence in optimizing learning journeys and leveraging organisational data to drive growth and change. Proven ability to manage and work with large, cross-functional and multicultural teams in the delivery of multiple concurrent projects.
A persuasive communicator who is capable of translating complex challenges into actionable outcomes. Excellent ability in collaborating and engaging stakeholders across all levels to bring about commercial and business growth as well as achieving organizational KPIs.
Learning Design
Course Design
Academic Content Development
Curriculum Development
Instructional Design
Learning & Development
Tourism Sales , Marketing, Operations , Training
Training / Coaching / Facilitation